No hot water? Start with the system and symptoms.

Helpful details

• Tank or tankless, gas or electric, and the approximate age if known.
• No hot water at all, inconsistent temperature, a leak, noise or an error code.
• Whether the problem affects every fixture or only one.

Repair or replacement

A faulty component can sometimes be repaired. A leaking tank often points toward replacement. The right choice depends on the actual fault, unit condition and installation requirements.

A quote should clarify capacity, venting, electrical or gas work, removal and any changes needed to meet current requirements.

Safety

If you smell gas or suspect a gas leak, leave the area and contact the gas utility or emergency services from a safe location.